Privacy Policy
Privacy Policy for 4M Rentals (Compliant with South Africa’s Protection of Personal Information Act, 2013 – POPIA)
Last Updated: 09 April 2026
This Privacy Policy explains how 4M Rentals collects, uses, stores, and protects the personal information you provide when using our website at https://4mrentals.co.za.
We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA), including its eight conditions for the lawful processing of personal information. We respect your privacy and process only the minimum personal information necessary.
1. Information We Collect
Personal Information and Website Data Collection
Personal information is collected directly from you only when you voluntarily complete and submit the “Contact Us” / interest form on our website regarding your interest in our rental properties.
When you complete and submit the form, we collect the following personal information:
• Full name and surname
• Phone number (mobile or landline)
• Email address
• Your selected Interest Level (e.g., Very interested, Somewhat interested, Just browsing)
• The specific Unit of Interest (e.g., Unit 06 or an upcoming unit)
This information is used to respond to your enquiry, communicate with you regarding your stated interest in our rental properties, and manage enquiries relating to specific units.
Website Analytics and Session Records
We use TWIPLA as a website analytics and session-recording service to help us understand how visitors interact with our website and to identify opportunities to improve its functionality, usability, and user experience.
Our TWIPLA implementation is configured using Maximum Privacy Mode. Under this configuration, TWIPLA does not collect, store, or process IP addresses and does not use fingerprinting or other technologies intended to identify individual visitors.
TWIPLA may collect limited technical and usage information relating to your visit, such as general browser and device information, approximate geographic location, and interactions with the website. TWIPLA may also create session recordings that allow us to understand how visitors navigate and interact with the website. These recordings are used for website analysis and improvement and are not intended to identify individual visitors.
We do not use TWIPLA to identify individual visitors or to combine website analytics information with the information submitted through our interest form for the purpose of identifying you.
TWIPLA processes information on our behalf in accordance with its Data Processing Agreement. For further information about how TWIPLA processes data and the privacy protections applicable to its services, please refer to TWIPLA's applicable privacy documentation and Data Processing Agreement.
Other Website Data
The website does not contain advertising, additional sign-up forms, or other voluntary data-collection mechanisms.
Although we do not use cookies for our TWIPLA analytics implementation, our website is hosted through Wix. Wix or its infrastructure providers may automatically process certain technical information, including server or security logs such as IP addresses and timestamps, for purposes such as security, fraud prevention, system operation, and maintenance.
Such information is not collected by us through a form and is not used by us for the purpose of identifying individual visitors.
2. Purpose of Collecting and Processing Your Personal Information
We collect and process your personal information solely for the following purposes:
• To contact you and respond to your expression of interest in our bachelor rooms or specific units.
• To understand demand for our properties and improve our rental offerings and availability information.
• To manage and administer our rental enquiries efficiently.
We will not use your information for marketing, advertising, selling to third parties, or any unrelated purpose unless you explicitly consent to such use.
3. Consent
By voluntarily submitting the interest form, you give your informed consent to the collection and processing of your personal information for the purposes described above, as required under POPIA.
You may withdraw your consent at any time (see “Your Rights” below). Note that withdrawal of consent may affect our ability to respond to your enquiry.
4. Sharing or Disclosure of Your Personal Information
• Your information is stored and processed on the Wix platform, which acts as our Operator (data processor). Wix is contractually required to process your data only according to our instructions and to maintain appropriate security.
• We do not sell, rent, or share your personal information with any third parties for their own marketing or commercial purposes.
• We may disclose your information only if required by South African law (e.g., a court order or legal obligation).
Cross-border transfer: Wix’s servers may be located outside South Africa. We have taken appropriate safeguards (via Wix’s Data Processing Agreement) to ensure your personal information receives an adequate level of protection in line with POPIA requirements.
5. Security Safeguards
We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to your data is restricted to authorised personnel on a strict need-to-know basis.
Although we take these steps seriously, no security system is completely impenetrable. We will notify you and the Information Regulator of any security compromises as required by POPIA.
6. Retention of Personal Information
We retain your personal information only for as long as it is necessary to fulfil the purposes outlined above or as required by law (typically no longer than 12–24 months after your last interaction, unless a longer retention period is justified, e.g., for legal claims). Once no longer needed, your information will be securely deleted or anonymised.
7. Your Rights as a Data Subject (POPIA)
Under POPIA you have the right to:
• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or destruction of your personal information (where lawful).
• Object to the processing of your personal information.
• Lodge a complaint with us or with the Information Regulator of South Africa.
To exercise any of these rights, please contact us using the details in section 10 below. We will respond within a reasonable time (usually 30 days).
8. Complaints
If you are unhappy with how we have handled your personal information or any request, you may first complain to us. If you remain dissatisfied, you have the right to complain to:
• The Information Regulator of South Africa: Email: inforeg@justice.gov.za Website: https://www.justice.gov.za/inforeg/
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. Your continued use of the website and submission of the form after changes constitutes acceptance of the updated policy.
10. Contact Us (Information Officer)
Responsible Party: 4M Rentals Website: https://4mrentals.co.za
For any privacy-related enquiries, to exercise your rights, or to withdraw consent, please contact us:
• Via the “Contact Us” form on the website, or
• By email: oukiemok@gmail.com
• By phone:+27 076 791 2427
5 Mahwelereng Zone 2
Mokopane
0621
South Africa